Packages are usually shipped within 2 days after receipt of payment. They are shipped via BPost with a tracking number and delivered without signature. Packages can also be shipped via BPost and delivered against signature. Please contact us before choosing this delivery method as it incurs additional charges. Whatever the delivery method chosen, we send you a link to track your package online.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The free shipping on orders over 50€ applies for the following countries: Belgium, Germany, Netherlands, Luxembourg, France, United Kingdom. For the other available countries, free delivery on orders over 100€ except for orders shipped to Switzerland, Norway, Canada, The United States and Russia for which our free shipping policy does not apply and customs fees may also be charged upon receipt of the order. For our customers in Russia, shipping costs 16€ (instead of 31€) for orders over 100€.
Box sizes are appropriate and your items are properly protected.